Based on our continual review of UK government workplace guidelines and after listening to feedback from our customers, we have made the decision to operate a phased reopening as of Monday 27th April.
No decisions are being taken lightly at this time, but we are confident that all of the necessary measures are in place to provide our colleagues with the peace of mind to operate well within social distancing guidelines. Colleague wellbeing always comes first and so a streamlined team will be in place within our distribution centre, as well as customer service representatives who are able to work from home.
We can also assure you that we work with the most professional partners and therefore our delivery providers are going the extra mile to keep our customers safe, for example they will be operating deliveries without requiring a signature to adhere to social distancing.
Here’s everything you should need to know about our availability, but if you have any other questions, please do not hesitate to get in touch via the contact details below:
What date will this take effect from?
We will be prioritising back orders before officially re-opening on Monday 27 April to take new orders.
What are your opening hours?
Opening hours will be Monday-Friday 9am-3pm, while the cut-off time for processing orders is 2pm.
How can I place an order?
All orders must be placed through the customer service number 01332 813050 or email firstname.lastname@example.org which will be open between 9am-3pm.
How long do you expect for deliveries?
We are aiming for around 2-3 working days, but as you will understand, it’s challenging to meet the usual timescales so please do allow a little extra time for your order to arrive.
Can I get technical support?
Yes, our technical line number 0330 6780088 will also be open and available Monday-Friday between 8am-5pm.